Common Login & Access Issues

Can't Sign In

Confirm you're using the sign-in link for the correct manager (each front has its own sign-in route) — signing in on the wrong one is the most common cause of "my account doesn't exist" reports.

Team Member Can't Access a Feature

Check their assigned role (ADMIN, OPERATOR, STAFF) in Workspace > Team — each role has different permissions by design, not a bug.

Still Stuck

If access issues persist after checking the above, contact support with the exact URL and error message you're seeing.