Stays — Managing Reservations

Reservation Statuses

• PENDING: Awaiting confirmation or payment
• CONFIRMED: Payment received, booking secured
• IN_PROGRESS: Guest checked in
• COMPLETED: Stay finished, checkout processed
• CANCELLED: Booking cancelled

Completing a Reservation

When a reservation is marked COMPLETED:

1. Auto-generates cleaning tasks for the unit
2. Triggers staff commission if an assignedStaffUserId is configured
3. Updates availability calendar

Reservation Groups

Multi-unit bookings are grouped under a single reservationGroupId. All units in a group share the same check-in/out dates and client.

Guest Communication

Use the AI Guest Concierge agent to draft contextual, personalized responses to guest inquiries.