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Abkus Travel — Manual

The full operating manual for guests, hosts and managers. Two views over the same help articles: step by step by task, and a summary by topic.

Summary by topic

Step by step, by task

Abkus Travel Platform Overview

  1. **Client 360**: Unified client view across all modules
  2. **Partner Network**: 1-3 partner hosts per vertical with commission sharing
  3. **AI Agents**: 16 built-in AI routines for automation
  4. **API Access**: Programmatic access with least-privilege keys

Getting Started as a Subscriber

  1. **ADMIN**: Full access to all settings and operations
  2. **OPERATOR**: Can manage reservations and daily operations
  3. **STAFF**: Limited access for task execution

AI Agents — Complete Reference

  1. **Cash Flow & Financial Alert** — Monitors payables and alerts on cash flow risks
  2. **Inventory & Procurement** — Tracks supply levels and auto-reorders
  3. **Client Profitability Scoring** — Scores clients A-D by margin analysis
  4. **Workload Forecasting** — Projects job hours vs staff availability
  5. **Client Prospecting** — Identifies warm leads from review signals
  6. **Route Optimization** — Calculates most efficient daily job sequences
  7. **Staff Productivity Analysis** — Compares job duration vs estimates
  8. **Invoice & Billing Automation** — Drafts invoices on job completion
  9. **Dynamic Pricing** — Auto-adjusts rates based on demand
  10. **Guest Concierge** — Drafts contextual guest responses
  11. **Guest Risk & Trust Scoring** — Assigns trust tiers from booking history
  12. **Damage Detection** — Analyzes inspection photos for vehicle damage
  13. **Renter Risk Scoring** — Evaluates driver risk from license/claim history
  14. **Maintenance Predictor** — Predicts fleet maintenance needs
  15. **Package Builder** — Combines Flys + Stays + Cars into itineraries
  16. **Supplier Performance Ranking** — Ranks operators by reliability

StayOps — Managing Cleaning Tasks

  1. **CHECKOUT**: Full cleaning after guest departure (auto-generated on reservation completion)
  2. **MID_STAY**: Light cleaning during extended stays
  3. **DEEP_CLEAN**: Periodic deep cleaning scheduled manually
  4. **PENDING**: Created, awaiting assignment
  5. **IN_PROGRESS**: Staff assigned and working
  6. **DONE**: Completed

StayOps — Staff Productivity & AI Analysis

  1. **A** (Top Performer): ≥ 90% completion rate AND ≥ 80% on-time
  2. **B** (Solid): ≥ 75% completion rate
  3. **C** (Below Average): ≥ 50% completion rate
  4. **D** (Low Performer): < 50% completion rate

Food Manager — Restaurant & Menu Setup

  1. **À la Carte**: Individual items with pricing, dietary tags (vegan, gluten-free, etc.)
  2. **Fixed Menu**: Set meals at fixed prices (e.g., lunch special, tasting menu)
  3. **Group Menu**: Pre-set menus for tour groups with negotiated pricing

Food Manager — Group Meals & Tour Integration

  1. Pre-set menus with per-person pricing
  2. Dietary tracking per guest
  3. Table layout and seating arrangements for groups
  4. Pre-payment or invoicing options
  5. **Tour Guide Manager**: Lunch included in day tours
  6. **Transfer Manager**: Coordinated meal stops on transfer routes
  7. **Stays Manager**: Breakfast packages for hotel guests
  8. Cooking classes with local chefs
  9. Wine tasting and vineyard tours
  10. Market visits with guided tasting
  11. Craft brewery and distillery tours
  12. Cross-sell as add-ons to accommodation packages

Stay Clean Manager — Task & Staff Management

  1. **CHECKOUT**: Full clean after guest departure (auto-generated from reservation completion)
  2. **MID_STAY**: Light touch during extended stays
  3. **DEEP_CLEAN**: Scheduled periodic deep cleaning
  4. **A**: ≥ 90% completion, ≥ 80% on-time
  5. **B**: ≥ 75% completion
  6. **C**: ≥ 50% completion
  7. **D**: < 50% completion

Flys Maintenance Manager — Aircraft MRO Operations

  1. **Scheduled**: A/B/C/D checks per flight hour/cycle intervals
  2. **Unscheduled**: Corrective maintenance, AD compliance, LLP removal

Flys Maintenance Manager — MRO Supplier Management

  1. **FAA Part 145** (US): Repair station certificate
  2. **RBAC 145** (Brazil): Certificado de oficina de manutenção
  3. **EASA Part 145** (Europe): Maintenance organization approval

Flys Ground Support Manager — Supplier & Performance

  1. **Ground Handling**: Ramp, pushback, de-icing, passenger handling
  2. **Fuel Suppliers**: Jet fuel, AVGAS, sustainable aviation fuel (SAF)
  3. **Catering**: In-flight meal preparation and delivery
  4. **Aircraft Detailing**: Exterior and interior cleaning
  5. On-time delivery rate
  6. Response time to service requests
  7. Incident/complaint rate
  8. Score: A (excellent) to D (poor)

Stays — Setting Up Your Property

  1. **Name**: A descriptive name for your property
  2. **Type**: Select from available property types
  3. **Address**: Street, city, state, country, and postal code (validated for BR and US)
  4. **Max Guests**: Maximum occupancy
  5. **Listing Type**: ENTIRE_PLACE, ROOMS_ONLY, or BOTH
  6. Name, description, and unit type
  7. Nightly rate in cents (e.g., 15000 = $150.00)
  8. Amenities, bed configuration, accessibility features
  9. Bathrooms, bedrooms, beds count

Stays — Managing Reservations

  1. **PENDING**: Awaiting confirmation or payment
  2. **CONFIRMED**: Payment received, booking secured
  3. **IN_PROGRESS**: Guest checked in
  4. **COMPLETED**: Stay finished, checkout processed
  5. **CANCELLED**: Booking cancelled
  6. Auto-generates cleaning tasks for the unit
  7. Triggers staff commission if an assignedStaffUserId is configured
  8. Updates availability calendar

Cars — Fleet Management

  1. Make, model, year, plate, VIN
  2. Transmission, fuel type, doors, seats
  3. Daily rate in cents
  4. Color, cargo volume, features
  5. **AVAILABLE**: Ready to rent
  6. **RENTED**: Currently on rental
  7. **MAINTENANCE**: In service
  8. **OUT_OF_SERVICE**: Permanently removed
  9. Record current mileage and fuel level
  10. Set nextMaintenanceKm for automatic alerts
  11. View maintenance history via VehicleMaintenanceOrder
  12. Use the AI Maintenance Predictor for proactive service scheduling

Cars — Rental Operations

  1. Select vehicle, customer, dates
  2. Set pickup/dropoff branch (optional)
  3. Record initial fuel level and mileage
  4. License number and expiry date
  5. Points tracking and blacklist status
  6. Rental history for risk assessment
  7. License points (> 10 = HIGH risk)
  8. Past damage claims (3+ = HIGH risk)
  9. Blacklist status (flagged = HIGH risk)
  10. Recommended deposit levels adjust automatically

Flys — Aircraft & Flight Operations

  1. Make, model, year, registration (tail number)
  2. Engine type, serial numbers, max takeoff weight
  3. Airworthiness certificate type and expiry
  4. Insurance details and coverage limits
  5. Origin/destination (ICAO/IATA codes)
  6. Scheduled departure/arrival times
  7. Crew assignments (pilot, co-pilot, cabin crew)
  8. Aircraft assignment
  9. Passenger count and revenue tracking
  10. Pilot and crew licensing with type ratings
  11. Medical certificate expiry tracking
  12. Flight hour logging (total, last 30 days, last 7 days)
  13. Duty time compliance

Flys — Maintenance & Compliance

  1. MRO provider assignment
  2. Maintenance type and ATA chapter
  3. Hours and cycles at maintenance event
  4. Component replacements and life-limited parts
  5. **MRO Providers**: Aircraft maintenance organizations
  6. **Ground Handling**: Ramp and ground services
  7. **Catering**: In-flight catering providers
  8. **Detailing**: Aircraft detailing and cleaning
  9. **Crew Staffing**: Temporary crew placement
  10. On-time departure percentage
  11. Cancellation rate
  12. Maintenance reliability
  13. Score: A (≥ 90% on-time, zero cancellations) to D (< 50% on-time)

Agency — Booking & Service Order Management

  1. Select tour type, date, and provider
  2. Enter client information (auto-resolves to Client 360)
  3. Set total price and currency
  4. Track status: DRAFT → CONFIRMED → COMPLETED
  5. Link to an existing booking
  6. Select the activity operator provider
  7. Set service type: TOUR, TRANSFER, or ACTIVITY
  8. Record cost and commission percentage
  9. On COMPLETED, automatically records SERVICE commission
  10. Full name, document type and number
  11. Nationality and date of birth
  12. Special needs accommodations
  13. Required for charter and group transport compliance
  14. **Tour Guides**: Licensed guides with language, specialization, and rates
  15. **Transfer Providers**: Transport companies with fleet details
  16. **Activity Operators**: Activity organizers with commission configuration

Agency — Commission Configuration

  1. Setting commissionPercent on the user's profile
  2. Setting assignedStaffUserId on the booking
  3. Select a partner host per vertical
  4. Set the commission percentage
  5. Future bookings involving both hosts can trigger PARTNERSHIP commissions

Subscription Gating & Data Retention

  1. The user is locked out of all operational dashboard areas and redirected to the **Billing page** ('/dashboard/settings/payments').
  2. **Data Safety:** During this suspension, all your database records, configurations, and history are **safely preserved and secure**. No data is lost.

US sales tax helpers

  1. Keep **Abkus-managed default** in Settings — estimates apply automatically on US bookings.
  2. Keep property addresses accurate (lodging uses the stay location) and Client ZIP/state when known.
  3. Only if you already pay for a tax engine: paste **HTTPS base URL + token** under Own mode. That is the only subscriber action required for BYO.
  4. Settings: [/dashboard/settings/sales-tax](/dashboard/settings/sales-tax)
  5. Fiscal NF-e (Brazil): [/help/fiscal-nfe-provider](/help/fiscal-nfe-provider)
  6. Subscriber FAQ: [/help/fiscal-faq-subscribers](/help/fiscal-faq-subscribers)

NF-e transmission provider (anti-tying)

  1. Open **Settings → Fiscal NF-e**.
  2. Select **Abkus-managed default** (usual) or **Your own NF-e API**.
  3. For Own mode, paste base URL + API token only — the token is encrypted at rest with a key derived from Abkus Hub (no server-side env key needed).
  4. Settings: [/dashboard/settings/fiscal](/dashboard/settings/fiscal)
  5. US sales tax: [/help/us-sales-tax-helpers](/help/us-sales-tax-helpers)
  6. Subscriber FAQ: [/help/fiscal-faq-subscribers](/help/fiscal-faq-subscribers)

Fiscal FAQ for subscribers (all managers)

  1. Open **Settings → US sales tax** and/or **Settings → Fiscal NF-e**.
  2. Leave Abkus default — **or** paste base URL + API token (Own mode).
  3. Keep property / branch / Client ZIP-state accurate when you have them.
  4. Book as usual: entered amounts are **subtotals**; estimated US tax is snapshotted on guest bookings when applicable.
  5. [/help/us-sales-tax-helpers](/help/us-sales-tax-helpers)
  6. [/help/fiscal-nfe-provider](/help/fiscal-nfe-provider)
  7. Sales and learning tours on each manager dashboard (last step is fiscal)
  8. Module Help hubs link back to this FAQ

Travel Provider Integrations

  1. **Hotelbeds APItude** — 185,000+ hotels in 185 countries, plus 70,000+ activities (transfers, theme parks, tickets)
  2. **Amadeus Self-Service** — 300+ airlines, 400,000+ hotels, 45 car rental companies
  3. **Duffel Flights** — 20+ airlines via modern REST API, no GDS legacy
  4. **SiteMinder** — Sync availability with Booking, Expedia, Airbnb, Agoda
  5. **Cloudbeds** — PMS with booking engine, payments
  6. **Mews** — Modern PMS with booking, payments
  7. Register directly with the provider and obtain your API credentials
  8. Go to **Dashboard → Settings → Integrations**
  9. Select the provider and enter your credentials
  10. Save. Provider inventory becomes available in search and package building.